System of a Down Cap

Shipping & Delivery Information

We aim to process and deliver your orders as quickly as possible. Below are our estimated dispatch and shipping times:

📦 Dispatch:

✔ 48-hour dispatch for in-stock items

🚚 Domestic Shipping:

✔ Metro: 1-7 days

✔ Regional: 2-13 days

✈️ International Shipping:

✔ Most countries: 5-20 days

Do I Need to Be Home for Delivery?

No. By default, all domestic orders are shipped with Authority to Leave (ATL), meaning the courier will leave your parcel in a safe place without requiring a signature. Once left at your address, the parcel is considered delivered.

If you prefer to require a signature, you can update your delivery preferences in the AusPost app

Shipping times may vary due to carrier delays or customs processing

Full Policy Here

Eligibility:

✔ 30 days Return window

✔ Item(s) must be unused, in original condition, and packaging.

Non-Refundable:

🚫 Items purchased via gift card, sale, or custom-made (including print-on-demand) are non-refundable unless damaged or defective.

Full Policy Here

Merch Care Guide: Keep Your Apparel Looking Fresh

Proper care extends the life of your merchandise, preserving fabric quality and printed designs. Follow these essential care tips to prevent fading, cracking, and shrinkage.


Merch Care Instructions:

✅ Machine or Hand Wash Only – Use cold or warm water for best results

👕 Wash Inside Out – Protects prints and embroidery from wear

🌀 Hang to Dry or Use Low Tumble Setting – Prevents shrinkage and maintains fabric integrity

🚫 Avoid Bleach – Harsh chemicals can damage fabric and designs

🔥 Avoid Ironing Over The Design – Heat can cause prints to crack or peel

❌ Avoid Dry Cleaning – Chemicals and heat may ruin prints and fabric

These are general care suggestions; always check individual garment tags for specific instructions