Vallis Alps / Cleave (Vinyl)

Shipping & Delivery Information

We aim to process and deliver your orders as quickly as possible. Below are our estimated dispatch and shipping times:

📦 Dispatch:

✔ 48-hour dispatch for in-stock items

🚚 Domestic Shipping:

✔ Metro: 1-7 days

✔ Regional: 2-13 days

✈️ International Shipping:

✔ Most countries: 5-20 days

Do I Need to Be Home for Delivery?

No. By default, all domestic orders are shipped with Authority to Leave (ATL), meaning the courier will leave your parcel in a safe place without requiring a signature. Once left at your address, the parcel is considered delivered.

If you prefer to require a signature, you can update your delivery preferences in the AusPost app

Shipping times may vary due to carrier delays or customs processing

Full Policy Here

Eligibility:

✔ 30 days Return window

✔ Item(s) must be unused, in original condition, and packaging.

Non-Refundable:

🚫 Items purchased via gift card, sale, or custom-made (including print-on-demand) are non-refundable unless damaged or defective.

Full Policy Here

🎶 Vinyl Record Care Guide: Keep Your Collection in Top Condition

Proper vinyl record care ensures longevity, sound quality, and a premium listening experience. Follow these essential maintenance tips to prevent scratches, dust buildup, and warping.

Vinyl Record Care Tips:

👐 Handle with Clean Hands – Always hold records by the edges to avoid fingerprints and dirt buildup. Oils and dirt from your fingers can affect sound quality and cause long-term damage

📦 Store Properly – Keep records in their sleeves, stored vertically in a cool, dry place.

🧹 Clean Regularly – Use an anti-static brush before and after playing, and deep clean with a record cleaning solution when needed.

💎 Use a Quality Turntable Needle – A worn or dirty stylus can damage your records, so replace it as recommended.